Your rights

Policy & key documents

Our policies, forms and information packs for participants and families. Open any document below, or ask us for a copy.

Available documents

• Participant Handbook

  What to expect when you start with us, and your rights and responsibilities as a participant.

  PDF · 730 KB

• Code of Conduct

  The standards of behaviour our staff are expected to meet in every interaction with you.

  PDF · 645 KB

• Commission Participant Information Pack

  The NDIS Quality and Safeguards Commission's full guide to your rights as a participant.

  PDF · 851 KB

• Mealtime Management Policy and Procedure

  How we manage swallowing risk, dietary needs and mealtime support plans.

  PDF · 871 KB

• Complaints Form

  A form for raising a complaint in writing, if you would rather not call or email.

  PDF · 429 KB

• Act as an Advocate Form

  Nominate someone you trust to speak with us on your behalf.

  PDF · 428 KB